Refund policy

Last updated: October 17, 2026

Returns and exchanges

Each Farbe Ceramics piece is made to order. We do not accept returns or exchanges for a change of mind. Please review your chosen size, personalization and design details before placing your order, and contact Tammy if you need help choosing.

Damaged, faulty or incorrect items

If your piece arrives damaged, is faulty or does not match your order, please contact tammy@farbeceramics.com with your order number and photographs of the piece and packaging. Keep the packaging while we review the issue. We will assess the problem and discuss the appropriate resolution with you.

Please contact us before sending anything back. If a return is needed to resolve an issue, we will provide instructions privately.

Cancellations

Please contact Tammy within 24 hours of placing your order to request cancellation. If more than 24 hours have passed, contact us promptly so we can check the stage of your commission before confirming what is possible.

Refunds

If a refund is approved, we will confirm the amount and return it to the original payment method. Your bank or payment provider may need additional time to process it.

Your consumer rights

This policy does not limit rights that cannot be excluded under applicable consumer law, including rights relating to faulty, damaged or incorrectly supplied goods. Where applicable, the usual change-of-mind withdrawal period does not apply to goods made to your specifications or clearly personalized.