How Custom Orders Work

Every Farbe piece is made to order, by hand, just for your companion. Here is how we bring your keepsake to life, from the first message to the day it arrives.

1. Share your pet and your idea

Send us a few clear photos of your pet from different angles, along with their name, any dates, and a little about their personality: favourite colours, markings, or a pattern you love. The more you share, the more the piece becomes truly them.

2. We design it together

We suggest a shape, colour palette, and any motifs or lettering, then share sketches, glaze swatches, and clay tests so nothing is a surprise. We refine the design together until it feels exactly right.

3. Handmade in our studio

Your piece is thrown on the wheel, trimmed, bisque-fired, hand-painted, and high-fired for a durable, luminous finish. We send progress photos along the way so you can follow its journey.

4. Final approval and safe delivery

We share final photos before shipping. Once you are happy, we pack your keepsake carefully and ship worldwide from our studio in Hong Kong.

What we will need from you

  • 2 to 4 clear photos of your pet
  • Their name, and any dates or a short quote to include (optional)
  • Coat colour, markings, and personality notes
  • Any colour, pattern, or size preferences

Timing

We are a small studio making each piece by hand, so custom work takes time. We will give you an estimated timeline when we confirm your design. Because every piece is fired and finished individually, it is genuinely worth the wait.

Sealing and sizing

We offer secure, well-fitted closures with sealing options, and sizes from small keepsakes to full-capacity urns. Not sure what volume you need? Just ask and we will help you choose.

Read our FAQ or start your custom order.